Landlords Services
What We Do ?
At More Homes Group, we are dedicated to helping landlords achieve the best possible rental returns while ensuring high-quality tenants occupy their properties. Our approach is built on professionalism, efficiency, and a commitment to delivering a seamless letting experience. To review our full terms and conditions, including our fees, please click here.
We understand that letting a property can be complex, which is why we provide expert guidance at every stage. From marketing your property to managing tenants, we handle every detail with care, ensuring a stress-free process for landlords.
With extensive experience in the industry, we have adapted to market changes while staying true to our core values. Our success is driven by three key principles: maximising landlord profits, finding reliable tenants, and providing outstanding property management.
Let us take the hassle out of letting—so you can enjoy the rewards.
Our Commitment to Landlords
At More Homes Group, our goal is to make the letting process as smooth and profitable as possible. We focus on:
- Maximising rental income to ensure you achieve the best return on your property.
- Minimising void periods so your property remains occupied without unnecessary gaps.
- Finding reliable tenants who pay on time and take care of your investment.
Whether you own a second home, are relocating temporarily, or manage a portfolio of properties, we provide expert support at every stage.
With years of experience in the property rental market, we understand that every landlord has unique needs. That’s why we offer two tailored service options, ensuring you receive the right level of management based on your specific requirements.
Our Lettings Process
At the property valuation we will advise you on the rent level you should expect to achieve. We will also advise on décor, minor repairs, furnishing and suggestions to enhance your rental income.
After the photography has been carried out and a marketing price has been agreed, the property will be placed on to the rental market through our various marketing methods. Viewings will be arranged with prospective tenants which will be accompanied by a member of the team. You will be informed of all offers and we will offer advice as well as outlining the terms of the offer including contract commencement date, furnishings and length of contract.
Offers that are agreed are subject to the tenants proving their suitability. Referencing is carried out by the specialist professional referencing company, HomeLet, who obtain employment and landlord references, and carry out credit checks. Once this process has been completed the tenancy agreement is then drawn up detailing the terms of the contract with the tenant. Once both parties have signed the agreement and the first month’s rent and deposit is in place the tenant will move in.
Expert Property Management
At More Homes Group, our dedicated property management team has the experience, expertise, and patience to handle all aspects of tenancy management efficiently. We are committed to providing timely, cost-effective, and lasting solutions to any issues that may arise, ensuring a hassle-free experience for landlords.
Comprehensive Management Services
We understand that landlords have busy schedules, so we take on the majority of responsibilities involved in renting out a property. Our services include:
- Handling tenant queries and emergencies at all hours
- Managing repairs, including appliance breakdowns and boiler issues
- Overseeing redecorations and maintenance
- Organising and supervising contractor visits
- Sourcing trusted tradespeople
- Administering tenancy deposits
- Collecting rent and managing arrears
- Renegotiating tenancy agreements upon renewal
- Issuing relevant legal notices
Keeping You Compliant
The lettings industry is subject to continuous regulatory changes, with increasing government legislation. Our team ensures that your property remains compliant with the latest legal requirements, including Energy Performance Certificates (EPCs), Tenancy Deposit Schemes, HMO licensing, and gas safety regulations.
With More Homes Group managing your property, you can be confident that your investment is in safe hands.
Tenant Guide
Holding Deposit & Reservation Process
To reserve a property, a Holding Deposit equivalent to one week’s rent is required. This is calculated as:
(Monthly Rent × 12) ÷ 52 = One Week’s Rent
This deposit is non-refundable unless your references are successful, you pass the Right to Rent check, and sign the Assured Shorthold Tenancy Agreement within the required timeframe.
Deadline for Agreement
The required checks and documentation must be completed within 15 calendar days from the date the Holding Deposit is received.
Circumstances Where the Holding Deposit May Be Retained
The Holding Deposit may be kept by the landlord or letting agent if the tenant:
- Provides false or misleading information that affects their suitability to rent the property.
- Fails the Right to Rent check.
- Does not enter into the tenancy agreement by the deadline.
- Fails to cooperate with the referencing process, causing delays beyond 15 days.
- Withdraws from the property, unless the landlord or agent has imposed unreasonable conditions.
- Does not take reasonable steps to complete the tenancy agreement while the landlord or agent has fulfilled their obligations.
Refund Policy
If the landlord’s circumstances change and the application is terminated, the Holding Deposit will be fully refunded to the applicant.
Tenant Referencing & Income Criteria
Once More Homes Group has received the Holding Deposit, we will submit your reference applications through a professional referencing agency. Please ensure you complete and return these as soon as possible to avoid delays.
Income Requirements
To pass referencing, the combined annual earnings of all tenants must be at least 30× the monthly rent.
For example:
- If rent is £1,000 per month, tenants must have a combined pre-tax income of at least £30,000 per year.
- Self-employed applicants must provide either their latest tax return or an accountant’s reference confirming an income of 30× the rent after expenses.
Please note: Registering a business at the property is not permitted.
County Court Judgements (CCJs)
Applicants with a County Court Judgement (CCJ) within the last six years (settled or unsettled) will automatically fail referencing, and the tenancy cannot proceed. If you have a CCJ, you must inform us before paying the Holding Deposit.
Guarantor Requirements
If a landlord agrees to accept a guarantor, the guarantor must:
- Have an annual income of at least 36× the monthly rent.
- Pass all reference checks.
- Provide valid photo identification and proof of address.
Tenancy Start Date & Paperwork Completion
If there are any delays in completing reference checks or returning necessary documents, the tenancy will still commence on the agreed date. However, tenants will not be permitted to move in until all paperwork is satisfactorily completed.
Finalising Your Tenancy & Payments
Once satisfactory references have been received, you will be offered the tenancy, subject to the terms outlined in the Tenancy Agreement.
Rent & Deposit Payments
- If paying rent or deposits by cheque, at least seven banking days are required for clearance.
- Rent is paid monthly in advance. The first payment must be made by Bank Transfer, Bank/Building Society Cheque, or Cash.
- Subsequent rent payments must be made via Standing Order.
- Late rent payments may incur interest charges.
Tenancy Deposit & Security
- A tenancy deposit is required as security for fulfilling your obligations as a tenant.
- The deposit will be returned at the end of the tenancy, provided there are no deductions for damage, unpaid rent, or breaches of the tenancy agreement.
- More Homes Group is a registered member of a government-approved Tenancy Deposit Scheme, ensuring your deposit is protected.
For full details on how the Tenancy Deposit is handled, please refer to your Tenancy Agreement.
Tenant Charges & Responsibilities
Unpaid Rent
- Interest will be charged at 3% above the Bank of England Base Rate from the rent due date until payment is made.
- Interest will not be applied unless the rent is more than 14 days in arrears.
Lost Keys or Security Devices
- Tenants are responsible for the actual cost of replacing lost keys or security devices.
- If a lock change is required, the tenant will be charged for the locksmith, new lock, and replacement keys for all necessary parties.
- If additional time is required, a charge of £15 per hour (inc. VAT) will apply.
Contract Changes & Replacements
- Variation of Contract (Tenant’s Request) – £50 (inc. VAT) per agreed variation, covering landlord approval and preparation of legal documents.
- Change of Sharer (Tenant’s Request) – £50 (inc. VAT) per replacement tenant or reasonable costs if higher, covering landlord approval, referencing, Right-to-Rent checks, deposit registration, and legal documents.
Early Termination
- If a tenant chooses to leave early, they will be liable for the landlord’s re-letting costs and any rent due until a new tenancy begins.
- This charge will not exceed the total remaining rent on the tenancy.
Company Lets (Corporate Tenancies)
- Tenancy Set-Up Fee – £500.00 + VAT (£600.00)
- Tenancy Renewal Fee – £250.00 + VAT (£300.00)
- Check-Out Fee (End of Tenancy) – £220.00 + VAT (£264.00)
For full details, please refer to your Tenancy Agreement.
Finalising Your Tenancy Agreement & Key Collection
Once references are successfully completed and approved, the Assured Shorthold Tenancy Agreement will be sent electronically for signing.
- Both parties must sign the agreement online before the process can proceed.
- The remaining balance (rent & deposit) must be cleared in our account before key collection.
- Once payment is received, we will confirm the key collection appointment.
Key Collection Requirements
- All tenants must present their Passport and VISA in person at the branch upon collecting keys.
- Failure to provide these documents may result in a delayed key release.
Regulatory Memberships
- More Homes Group is a member of CMP Propertymark, a Client Money Protection Scheme.
- We are also a member of The Property Ombudsman, a government-approved Redress Scheme.
Insurance Responsibilities
- Landlords are responsible for building and contents insurance for their property.
- Tenants are responsible for insuring their own personal belongings.
- We can refer tenants to HomeLet, a specialist in tenant and landlord insurance, for a no-obligation quotation.
For any questions regarding our fees, please speak to a member of our team.