Privacy Policy

At More Homes Group, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your data, and your rights in relation to that information.

We want you to feel confident that the data we hold about you is handled responsibly, transparently, and in accordance with applicable data protection laws.

Our Commitment to You

• We will always be transparent about the information we collect and how we use it.
• Your information will be used to provide the services you request and to enhance your experience with More Homes Group.
• We may use your data to better understand your needs and interests and communicate relevant information to you.
• You can opt out of marketing communications at any time. Essential service-related updates will still be sent.
• We have safeguards in place to ensure your data remains secure.
• We respect your data protection rights and strive to give you full control over your information.

For more detailed information, please refer to the full Privacy Policy below.

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Key Definitions

We, us, our
More Homes Group

Personal information, information, data
Any data that can identify or be used to identify a natural person.

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Personal Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Postal address
• Telephone and/or fax number
• Payment and bank details
• Call recordings when contacting our support team
• Proof of identity (e.g., passport, driver’s licence), financial documents (e.g., bank statements), and utility bills for purposes such as right-to-rent checks or anti-money laundering compliance

We only collect and use personal data where one of the lawful bases applies: consent, contract, legal obligation, vital interests, public task, or legitimate interest.

We will never use your data in a way that personally identifies you unless you have given us explicit permission.

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How We Collect Your Information

We may collect personal data from the following sources:

• Direct interactions (e.g., calls, emails, web forms)
• Messages where consent is implied by the context (e.g., a question via email)
• Automatically, via cookies or device information when you use our website or applications

We process your data based on your consent or legitimate interest, unless and until you withdraw that consent.

Purpose of Processing and Legal Basis

Purpose	Legal Basis	Legitimate Interest
Set up your user account	Legitimate Interest	Efficient account creation and management
Notify you of sales/letting process	Legitimate Interest	Keeping you informed and improving service
Detect and report financial crime	Legal Obligation / Legitimate Interest	Compliance and process improvement
Marketing communications	Legitimate Interest	Enhancing customer engagement
Notify service enhancements	Legitimate Interest	Informing you of relevant updates
Customer feedback & research	Legitimate Interest	Improving services and user experience
Maintain data security	Legitimate Interest	Protecting user data and digital infrastructure

Cookies & Tracking

We use cookies and similar technologies to:

• Understand usage patterns via tools like Google Analytics
• Enhance your website experience
• Provide personalised advertising (with third-party providers)

You can manage cookies through your browser settings. Note that disabling cookies may affect website functionality.

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Where Your Data Is Stored

Your information may be stored:

• On our secure servers and office systems (password and encryption protected)
• In cloud services like Google Drive (G Suite) and AWS – both GDPR compliant
• With GDPR-compliant third-party providers like Winman and Vebra Cloud

While we take appropriate security measures, no system is completely secure. We continually strive to prevent data breaches and unauthorised access.

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Data Retention

We keep personal data only as long as necessary for the purposes outlined, including legal, regulatory, and operational needs.

Deleting Your Personal Data

You may request deletion of your personal information at any time by contacting:

Email: support@morehomesgroup.co.uk
Post:
Mark Cooper
More Homes Group
[Your Office Address]
[City], [Postcode]

Please note, removing your data may impact your experience with our services.

Your Rights

You have rights under data protection law to:

• Access your personal data
• Request correction or deletion of your data
• Object to certain uses or restrict processing
• Request data portability

Please contact us to exercise these rights.

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Sharing Your Information

We do not sell your personal data. We will only share it:

• With your explicit consent
• With trusted partners (e.g., mortgage advisors, legal firms, approved maintenance contractors) when necessary for services

Complaints

If you believe your data is being handled incorrectly, please email us at:
support@morehomesgroup.co.uk

We will respond promptly in accordance with GDPR and the Data Protection Act.

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Contacting Us

You may contact More Homes Group by email or post. Please let us know your preferred method of communication and how you would like to be addressed.

Email: info@morehomesgroup.co.uk
Post:
Mark Cooper
More Homes Group
[Your Office Address]
[City], [Postcode]

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Updates to This Policy

We may update this policy periodically. When we do, we will:

• Post the revised policy on our website
• Notify you via email or website notification (if appropriate)